Privacy Policy 7Introduction and Scope

This Privacy Policy (“Policy”) explains how MNO Technologies (“we,” “us,” “our”) collects, uses, discloses, and safeguards personal information when you interact with our website, mobile applications, and related services (the “Services”). By accessing or using the Services, you consent to the data practices described herein. This Policy applies only to data we collect directly; third-party sites and services have separate policies. We may amend this Policy at any time—significant changes will be reflected by updating the “Last Revised” date.

Data You Provide Voluntarily

When you register for an account, place an order, or contact support, you may submit personal data such as your name, email, billing address, and payment method details. You are responsible for ensuring the accuracy and completeness of this information. You can review, update, or delete your profile data at any time via your account settings. Failure to provide accurate information may prevent us from fulfilling your requests or maintaining your account effectively.

Automatically Collected Information

Each time you visit our Services, we automatically log technical details including your IP address, browser type, operating system, and device identifiers. We use cookies, web beacons, and similar technologies to track usage patterns, maintain session state, and measure audience metrics. This information is non-identifiable on its own but helps us optimize the site, detect errors, and improve user experience. You can disable cookies in your browser, though that may limit feature availability.

Use of Your Information

We use your personal data to process transactions, deliver products, and provide customer support. Additionally, it enables us to personalize content, recommend products, and send service-related notifications. With your explicit consent, we may also send promotional emails about offers, events, or new features. You can opt out of marketing communications at any time via the unsubscribe link or your account preferences.

Legal Bases for Processing

Where required by law (e.g., GDPR), we process personal data under one or more lawful bases: contract performance, compliance with legal obligations, consent, or legitimate interests. Contract performance covers order fulfillment and account management. Legal obligations include tax reporting and record-keeping requirements. Our legitimate interests permit us to enhance security, prevent fraud, and improve our Services.

Data Sharing and Disclosure

We share personal data only with trusted service providers—such as payment gateways, shipping carriers, and analytics partners—under strict confidentiality agreements. In the event of a corporate transaction (merger, acquisition, or sale), your data may transfer to a successor entity, subject to this Policy. We may disclose data if required by law enforcement or legal process. We never sell or rent your personal data for marketing purposes.

Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal obligations. Transaction records and billing information are typically retained for seven years for accounting and tax compliance. Upon account deletion, we remove active personal data except where retention is legally mandated. Aggregated, anonymized data may be stored indefinitely for analytics.

Security Measures

To protect your data, we employ administrative, technical, and physical safeguards including encryption of data in transit, intrusion detection systems, regular security audits, and strict access controls. Only authorized personnel who need data to perform their duties can access personal information. Despite these measures, no system is infallible; complete security cannot be guaranteed. You share your data at your own risk.

Cookies and Tracking

We use first-party cookies for core functionality (e.g., maintaining session state) and third-party cookies (e.g., analytics providers) to gather aggregate usage metrics. Cookies remember display preferences, login status, and help us understand how users interact with the site. You can manage cookies via your browser settings or our cookie-consent banner. Disabling non-essential cookies may impair functionality.

Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from minors without verifiable parental consent. If we learn that data from a minor was collected, we will promptly delete it. Parents or guardians who become aware of their child’s data being collected may contact us for removal.

International Data Transfers

Your personal data may be transferred to, stored, and processed in countries outside your own, including jurisdictions with different data-protection laws. We implement appropriate safeguards—such as standard contractual clauses—to ensure adequate protection during international transfers. By using our Services, you consent to these transfers. Local law may require disclosure to governmental authorities.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal data, as well as data portability and objection to certain processing. To exercise these rights, log in to your account and submit a request via our Privacy Center. We aim to respond within 30 days of a valid request. You may also lodge a complaint with a supervisory authority.

Policy Updates and Notification

We may update this Policy to reflect changes in practices, technology, or legal requirements. Material changes will be highlighted by a notice on our homepage or via in-Service announcements. Continued use after such notice indicates acceptance of the revised Policy. Non-material changes will be reflected by updating the “Last Revised” date only.